SHIPPING & ORDERS

Shipping

all orders are shipped via Blue Dart/DHL/Aramex/DotZot We do not accept shipping addresses that are post office boxes. We will email you a confirmation when your package ships.

Please understand that Bluedart/DotZot/Aramex or any other carrier is a third party service. We cannot be responsible for shipping delays or mistakes made by these carriers.
Decorze Wall Stencils cannot be held responsible for any inconvenience and/or loss of business profits because of delivery delays.

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1. WHAT IS YOUR SHIPPING AND HANDLING POLICY?

Please understand that DHL, FEDEX, UPS and TNT r any other carrier is a third party service. We cannot be responsible for shipping delays or mistakes made by these carriers.
Decorze cannot be held responsible for any inconvenience and/or loss of business profits because of delivery delays.
way to ship our merchandise. Orders will be shipped within 1-3 business days and should arrive within 7-12 business days US

2. ARE INSTRUCTIONS INCLUDED WITH MY ORDER?
Yes, you can find QR Code for how to stencil Painting video

3. What are your Stencils made of?
They are made from 125 micron clear Polyester film And as such fit flush to any surface giving the impression of a painted design

4. HOW CAN I CONTACT YOU?
You can email us and we'll be happy to assist you and answer your questions! Email : sales@decorze.com

5. CAN I RETURN AN ITEM? WHAT'S YOUR RETURN POLICY?

Decorze wall Collectives is dedicated to providing quality products and great customer service. You may return the item within 20 days from the date of purchase. If you would like to return an item, you must first contact us to let us know of your intention. Next, ship the unused, undamaged and unopened item back to us. Do not ship items using Media mail because it can take weeks to arrive and we can't issue refund or exchange the item until we receive the original item from you. Please use original box or similar packaging to ensure that the stencil arrives in undamaged condition.

6. Can you make a specific Stencil size for me?
Yes, Please send me your inquiry to sales@decorze.com

7. Do you do custom Stencil designs?
Yes, For custom designs please e-mail us with your requirements and we will get back to you with a quote.

8. CAN I CHANGE MY ORDER ONCE IT HAS BEEN SUBMITTED?
However, If you contact us immediately after placing the order, we can probably make the change(s) you request. Please send mail to sales@decorze.com

9. Do you deliver to US
Yes, We don't Ship other countries except United States & India

10. How long will delivery take?

Delivery is usually 6-9 working days, Orders can take longer to arrive during the Holidays or when there is a delay with the courier office